WebCreate a connected CX ecosystem. Connect solutions to ensure your workflow logic is based on all relevant data. With simple integrations, Genesys Cloud CX can gather event data from your web, digital and back-end systems and pair it with customer engagement data the platform captures. With unified data, you can leverage Genesys AI tools or an ... WebApr 12, 2024 · External contacts Profile tab updates. Genesys Cloud improved the profile tab for external contacts. The profile tab now displays other contacts that match the external contact identifier, such as external contacts with the same phone number. The user interface also contains an update that prompts agents to create an external contact and save ...
Case Management - Genesys
WebThe Genesys Cloud provider implements resources to interact with the Genesys Cloud Public API. The provider requires an OAuth Client configured with a Client Credentials … WebGenesys Cloud Platform Availability* * Platform availability may not reflect customer availability Past Incidents Apr 10, 2024 No incidents reported today. Apr 9, 2024 No incidents reported. Apr 8, 2024 No incidents reported. Apr 7, 2024 No incidents reported. Apr 6, 2024 No incidents reported. Apr 5, 2024 No incidents reported. Apr 4, 2024 childfirst king albert park
Knowledge Without Limits Genesys Beyond
WebSetup and management of your Genesys Cloud organization. Contact Center Managers Customer interaction functionality for managers. Contact Center Agents Customer … WebGenesys Cloud’s SMS messaging feature allows you to use SMS to interact with your customers. Genesys Cloud supports both SMS long codes and SMS short codes. SMS long codes are standard 10-digit, DID or toll-free numbers, while SMS short codes are easy-to-remember, 5 to 6-digit numbers. WebWith the Genesys Cloud Platform API, you can control all aspects of your Genesys Cloud environment. With the APIs you can access the system configuration, manage conversations, and more. Genesys Cloud is available in a number of regions worldwide, but a customer's org exists in a single region. Applications must make API requests to the … go to the charger